At Seeken Malaysia, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions below.

Eligibility for Returns:

Customers may request a return or refund if:

- The product received is different from the order placed.

- The product is defective or damaged upon delivery.

Returned goods/products will be inspected together with the receipt or proof of purchase. To be eligible:

- Items must be in new, unused, and sealed condition.

- Packaging must be in its original good condition, including all accessories, manuals, and the original shipping box.

- Products that have been used, altered, or damaged by the customer will not be eligible for a refund.

Return Shipping:

- Customers are responsible for ensuring the product is securely packed for return.

- Seeken Malaysia is not liable for lost or damaged items during return transit. We recommend using a trackable shipping service.

Refund Process:

- Once the returned product has been received and verified, we will process your refund within 7 working days.

- Refunds will be issued to the original payment method (e.g., FPX, credit card, e-wallet).

Return Address:

Please return your purchase to the following address:

Seeken Electronics Malaysia Sdn. Bhd.

D-3A-05, Blk D

Oasis Square Ara Damansara,

No2, Jalan PJU 1A/7A,

47301 Petaling Jaya, Selangor,

Malaysia

We have free shipping all over MALAYSIA.

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